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ITIL 4 Foundation Exam Sample Questions (Q530-Q535):

NEW QUESTION # 530
What is the primary focus of business capacity management?

A. Review of all capacity supplier agreements and underpinning contracts with supplier management
B. Management, control and prediction of the performance, utilization and capacity of individual elements of
IT technology
C. Future business requirements for IT services are quantified, designed, planned and implemented in a
timely fashion
D. Management, control and prediction of the end-to-end performance and capacity of the live, operational IT
services

Answer: C

NEW QUESTION # 531
Which TWO of the following are considerations of change enablement?
1. Managing the people aspects of change
2. Ensuring that organizational transformations are successful
3. Maximizing the number of successful service changes
4. Ensuring that changes are properly assessed

A. 2 and 3
B. 1 and 4
C. 3 and 4
D. 1 and2

Answer: D

NEW QUESTION # 532
Identity the missing word(s) in the following sentence.
The purpose of the problem management practice is to reduce the likelihood and impact o' incidents by identifying actual and potential causes of incidents, and managing workarounds and [?].

A. charges
B. IT assets
C. events
D. known errors

Answer: D

NEW QUESTION # 533
Which practice handles all pre-defined user-initiated service actions?

A. Deployment management
B. Incident management
C. Service level management
D. Service request management

Answer: D

Explanation:
Explanation
The purpose of the service request management practice is to support the agreed quality of a service by handling all pre-defined, user-initiated service requests in an effective and user-friendly manner. Service request management is dependent upon well-designed processes and procedures, which are operationalized through tracking and automation tools to maximize the efficiency of the practice. To be handled optimally, service request management should follow these guidelines:
Service requests and their fulfilment should be standardized and automated to the greatest degree possible.
Policies should define which service requests will be fulfilled with limited or even no additional approvals so that fulfilment can be streamlined.
The expectations of users regarding fulfilment times and costs should be clearly set, based on what the organization can realistically deliver.
Opportunities for improvement should be identified and implemented to produce faster fulfilment times and take advantage of automation.
https://www.bmc.com/blogs/itil-service-request-management/

NEW QUESTION # 534
What is used to link activities within the service value chain?

A. Inputs, outputs and triggers
B. Service desk
C. Opportunity, demand and value
D. Service level agreements

Answer: C

NEW QUESTION # 535
......

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100% Pass Quiz ITIL - ITIL-4-Foundation - ITIL 4 Foundation Exam–High-quality Valid Test Pdf

Valid ITIL-4-Foundation Test Pdf 100% Pass | High Pass-Rate ITIL-4-Foundation: ITIL 4 Foundation Exam 100% Pass

ITIL 4 Foundation Exam Sample Questions (Q530-Q535):

ITIL-4-Foundation Test Preparation: ITIL 4 Foundation Exam & ITIL-4-Foundation Exam Lab Questions

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